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  • August 12, 2020
  • Yazan Darweesh

Proactive Customer Experience In The Business

To keep up with consumers’ rising expectations, today’s retailers strive to provide a connected experience across an expanding number of digital and physical channels. However, most retailers’ current approaches to customer experience (CX) initiatives focus on solving specific problems on single channels in a reactive mode, not improving the overall connected performance for their customers. […]

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